European Delivery Frequently Asked Questions

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THE FINAL STEPS TOWARD TAKING DELIVERY

After you’ve completed the registration process, Mercedes-Benz will send you a confirmation letter, insurance information, and other helpful travel details. In order to take delivery of your vehicle, you must present your confirmation letter, your invoice and passport. If you’re taking delivery on behalf of someone else, you must present notarized Power of Attorney approved by Mercedes-Benz USA, LLC.

FREQUENTLY ASKED QUESTIONS

Purchasing Options

Is it possible to purchase a non-U.S. specification vehicle?
Mercedes-Benz USA can only process orders for U.S. specification vehicles.

Is leasing possible?

It is possible to lease a Mercedes through Mercedes-Benz Financial Services and pick it up at the Delivery Center in Germany. However, the maximum time you can keep a leased vehicle in Europe is one month.
Another option is to participate in the European Delivery Program and lease through a different leasing company.

Can I cancel my order?
You may cancel your order; however, a $200 cancellation fee will apply.


INSURANCE

Which countries are covered under the insurance?
AXA Insurance coverage shall apply within the geographical borders of Europe.

Can the duration of insurance be extended?
Customers may purchase additional insurance up to twelve months in length. An extension of the International Registration and Insurance beyond its original expiration date is not possible; therefore, it is most important you order exact insurance coverage required at least two weeks prior to delivery date. Please contact your dealer for rates.

Can I purchase insurance on my own?
Unfortunately, other insurance companies are not accepted. All vehicles delivered through the European Delivery Program must be covered by AXA Insurance.


TOURING EUROPE

How long can I drive my vehicle in Europe?
Up to a maximum of twelve (12) months if purchased, thirty (30) days if leased. The International Registration is limited to the duration of insurance, however not exceeding a maximum period of twelve (12) months from the date of registration. The German Export Registration Plates are not valid in the U.S.

Is an International driver’s License required while in Europe?
If you travel through Austria, Switzerland & Italy an International Driver’s License is needed. It can be obtained from any AAA location in the U.S., and its cost varies. The vehicle must also have a sticker for travel on the roadways, which can be purchased at gasoline stations (Germany and Austria) and at the borders.

Will I be charged European road taxes?
If your European Road Insurance/Registration exceeds three (3) months, the road tax is applicable. The Road Tax is payable at time of delivery in Germany.

Are toll stickers required? Toll stickers are also required on all vehicles on Austria, Switzerland, and Italy´s highways. They can be purchased at gasoline stations (Germany,Switzerland & Italy) and at the borders. Authorities in both countries fine heavily for non-compliance with these regulations. “Vignetta” in Italian, a “Vignetten” in German.

Is Navigation available for European Delivery orders?
The European Navigation package works for all classes offered on European Delivery Program. Upon the vehicle’s return to the United States, the US data is entered into the navigation system by our Vehicle Preparation Center.

BECKER PILOT MAPS will not work in Europe and if you have ordered code 001, the Vehicle Preparation Center will include the part in the US before delivery to the dealer. While in Europe, the Delivery Center will provide a portable navigation system at no additional cost to European Delivery orders equipped with the Becker Pilot Maps. The portable unit must be returned at time of drop off. The customer will be required to provide a credit card in the event the portable navigation unit is lost, stolen, damaged, or otherwise not returned.

Will the hotel charge for a third person?
Many hotels charge for each additional person, including children. Rates vary by hotel.

What are the European/Austrian laws for winter travel?
*While traveling in Europe during the months of November through April, it is the responsibility of the car owner/driver to adhere to local traffic regulations, which require that a vehicle must have winter tires in winter driving conditions, and take appropriate measures for travel in prevailing weather conditions.

As stated in the Operator’s Manual for your vehicle, always use winter tires at temperatures below 45ºF (7ºC) and whenever wintry road conditions prevail. See your Operator’s Manual for specific details concerning operation of your vehicle, including information concerning tires and snow chains for winter driving conditions.

While traveling in Austria during winter months of November through April, you must have winter tires.

If you disregard this, you can be assessed with a fine of up to € 5.000.

Austria & Switzerland:
If you travel through Austria, and/or Switzerland an International Driver´s License is needed. It can be obtained from any AAA location in the U.S., and its cost varies. The vehicle must also have a sticker for travel on the roadways, which can be purchased at gasoline stations (Germany and Austria) and at the borders. Authorities in both countries fine heavily for non-compliance with these regulations. These additional costs are the responsibility of the customer.

Cars with “R02 code” All Season Tires (M+S marked on the side of the tire) meet the winter tire laws in Germany and Austria.

Are there any requirements for child safety?
German law requires the use of a child safety seat for any child less than 12 years of age and less than 50″ tall.


DELIVERY TO THE U.S.

What is required for customs clearance?
U.S. Customs requires a copy of passport or driver’s license as well as the Social Security numbers of the individual purchaser and his/her IRS ID Number (EID) if the vehicle is purchased in the name of a company. A street address is also necessary (a P.O. Box is not acceptable). Without this information the vehicle cannot be cleared by customs.

What can be left in the car for ocean shipment?
Marine Insurance only covers the equipment as listed on the Confirmation of Order/Invoice. No other accessories or personal effects are covered during transport. Neither the shipping lines nor U.S. Customs allow other items than listed on the Confirmation of Order/Invoice in the car.

What is the estimate transport time from drop-off to the United States?
The approximate transport time from the drop-off location within Germany to the U.S. East Coast is 6-8 weeks to the port, and for West Coast 8-10 weeks to the port, then you must count in addition to this time, one complete week in Customs and ten working days at Vehicle Preparation Center.

Drop-off locations outside Germany require additional three weeks.

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