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Service Center | Mercedes-Benz of Draper

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Mercedes-Benz of Draper Amenities

  • Complimentary Wi-Fi
  • Customer Lounge
  • Phone, tablet, and computer charging ports
  • 2 Flat Screen TV’s
  • 6-tab fountain Coke product drink machine
  • Pebble ice machine
  • Complimentary Italian coffee, hot chocolate, juice boxes, bottled water, and V8 beverages.
  • Variety of sealed snacks, mints, and candy
  • Scheduled complimentary loaner car or Lyft ride
  • Complimentary exterior car washes (VIP Members)

The VIP Service Experience.

Join our VIP Service Rewards program for exclusive service benefits, including complimentary car washes, flat tire repair, windshield rock chip repair, and more. For routine maintenance needs, take advantage of our monthly Service Specials.

Personal Concierge Service.

Mercedes-Benz of Draper has made servicing your vehicle easier and safer than ever before.

Schedule an appointment and we’ll pick up your vehicle, drop off your vehicle, or both. Simply select the pickup location (for example, your home or office) and you’ll save one of your most important commodities-your time.

Our Personal Concierge Service is not only convenient but safe as it is a door-to-door, no-contact service. Our Personal Concierge professionals, including service valets, service advisors, and service technicians, put on a fresh pair of gloves for each customer’s vehicle. Additionally, they place a protective seat cover over the driver’s seat and sanitize the steering wheel. They also wash the vehicle exterior with a light detail, wipe down the interior touchpoints with disinfectant wipes, and repeat.

Our Personal Concierge Service is available for all service and maintenance, from *oil changes to major repairs. And with our multipoint check and ongoing communication through text or email, you’ll always be in the know on any needed repairs before they happen.

All this service, time-saving, and safety for $45 round trip ($25 for one-way) for up to a 10-mile radius from the dealership. To take advantage of our Personal Concierge Service, schedule your appointment online or over the phone.

*(Oil change applies to MY08-older)
 Schedule Service
Flex Schedule Maintenance
Service Specials
Service Center

Dealer Info

Phone Numbers:Sales Hours:
  • Mon - Sat9:00 AM - 8:00 PM
  • SunClosed
Service Hours:
  • Mon - Fri7:00 AM - 6:00 PM
  • Sat8:00 AM - 5:00 PM
  • SunClosed
Parts Hours:
  • Mon - Fri7:00 AM - 6:00 PM
  • Sat8:00 AM - 5:00 PM
  • SunClosed

 

A More Efficient Way To Service Your Mercedes-Benz.

Experience vehicle service like no other with the Digital Service Drive at Mercedes-Benz of Draper.

From routine service to repairs, we’ll make sure your vehicle receives the care and attention it deserves.

Keeping your Mercedes-Benz in top-performing condition requires genuine Mercedes-Benz parts and in-depth knowledge of your vehicle to evaluate and prevent any unexpected maintenance needs. It is important to follow the recommended service levels of Mercedes-Benz, with Flex Schedule Maintenance for Service A and Service B intervals.

  • Convenient Service Scheduling: Easily schedule service online at any time or speak with a member of our Service Team by phone at 801-222-4400 during regular business hours.
  • Service Drive Tablet Reception: When checking in for your appointment, a member of our Service Team will greet you to conduct a vehicle walk-around, taking note on a mobile tablet of any immediately visible service needs and comments you may provide. This information is integrated into our dealer management system and shared with the service technicians, ensuring a smooth transition from check-in to servicing.
  • Check Out & Digital Payment: At the completion of your service appointment, the same Service Team member will conduct a final vehicle survey with you to address any additional questions or comments and to ensure your satisfaction. The final balance of your service is then conveniently processed online using the mobile tablet.

Required Service A for Vehicles MY09 and Newer

During a 10,000-mile check-in we call Service A, expertly trained technicians not only perform a comprehensive, step-by-step vehicle inspection, but replace certain key parts with Genuine Mercedes-Benz Parts.

 

“A” Service Details:

  • Service at 10,000 miles or 1 year
  • Synthetic motor oil replacement
  • Oil filter replacement
  • All fluid level checks and corrections are dependent on factory-recommended service intervals for your vehicle’s year and model
  • Tire inflation check and correction
  • Brake component inspection
  • Reset maintenance counter
  • Adhere to all required elements listed by model year and specific model as indicated on the corresponding service sheet for Mercedes-Benz Maintenance Systems in the USA.

SCHEDULE SERVICE

Required Service B for Vehicles MY09 and Newer

Service B is when our highly skilled technicians do what they do best. With comprehensive training under their belts, as well as the use of the latest diagnostic tools and tests, they can help make certain that your Mercedes-Benz vehicle is running at optimal performance.

 

“B” Service Details:

  • Synthetic motor oil replacement
  • Oil filter replacement
  • Cabin dust/combination filter replacement
  • All fluid level checks and corrections are dependent on factory-recommended service intervals for your vehicle’s year and model
  • Tire inflation check and correction
  • Brake component inspection
  • Reset maintenance counter
  • Adhere to all required elements listed by model year and specific model as indicated on the corresponding service sheet for Mercedes-Benz Maintenance Systems in the USA.

SCHEDULE SERVICE

The Service Department at Mercedes-Benz of Draper is committed to providing you with the convenience you want, the value you demand, and the luxury you deserve.

Only Certified Mercedes-Benz Technicians are required to participate in ongoing training, assuring that they master the use of state-of-the-art diagnostics equipment and tools to properly repair your Mercedes-Benz.

*Price advertised for Service A/Service B includes all factory-required components. Please refer to your maintenance booklet for the complete list of factory-required services and details on the specific intervals for your vehicle’s year and model. (Valid for MY09-newer).

Mercedes Me

The Mercedes me app is the best resource for Mercedes-Benz owners and your gateway to everything you could ever ask for when it comes to owning one of these vehicles. You will experience complete peace of mind when using this app, from knowing exactly when your Mercedes-Benz is due for a maintenance appointment, to finding out the answer to any question you may have about your vehicle right on your smart device.

Here at Mercedes-Benz of Draper, we are excited about the Mercedes me app because it can provide supreme convenience for our customers. Using the Mercedes me app allows you to:

  • Browse various manuals, how-to-videos or even connect with Product Concierge
  • Schedule service appointments at Mercedes-Benz of Draper
  • Reach out to the nearest Mercedes-Benz Collision Center if you happen to get into an accident
  • Connect to your Mercedes-Benz via Google Home and Amazon Alexa
  • Remotely lock, unlock or start your Mercedes-Benz in Reading, along with tracking your vehicle
  • Have a direct connection to Mercedes-Benz Financial Services, so that you always stay current with your automotive finances

Perfect Service on Sprinters



You guys are seriously the best. I have had 2 sprinters and you have serviced them both perfectly. I have even tried to go elsewhere to save money with the perception the dealership is always the most expensive....dumb me....You are always on time. My rig is always clean and you have ever time been right on with the quote and the actual price. Plus Chris B is so good to work with. Thanks for taking care of my babies.


Matthew Ward

5.0
2018-07-05T10:54:39+00:00

Matthew Ward

You guys are seriously the best. I have had 2 sprinters and you have serviced them both perfectly. I have even tried to go elsewhere to save money with the perception the dealership is always the most expensive....dumb me....You are always on time. My rig is always clean and you have ever time been right on with the quote and the actual price. Plus Chris B is so good to work with. Thanks for taking care of my babies.

Very Impressed w/The Service Team

I bought my car from a different used car dealer. I had some things that needed to be fixed and took it in to the Mercedes dealership to have it looked at. The service department took the time to explain all the work needed on my car. And they kept me updated on the service I had them do. I am very impressed with the service team.

J Darger

5.0
2018-07-05T10:58:23+00:00

J Darger

I bought my car from a different used car dealer. I had some things that needed to be fixed and took it in to the Mercedes dealership to have it looked at. The service department took the time to explain all the work needed on my car. And they kept me updated on the service I had them do. I am very impressed with the service team.

The Quality of The Service Matches The Quality of The Automobile

Great experience working with Jonathan Toth in the service department. He kept me updated on the status of my service appointment and gave me an honest opinion on some technical questions I had. It's great to see both quality of the service match the quality of the automobile.

Jordan Jones

5.0
2018-07-05T11:01:17+00:00

Jordan Jones

Great experience working with Jonathan Toth in the service department. He kept me updated on the status of my service appointment and gave me an honest opinion on some technical questions I had. It's great to see both quality of the service match the quality of the automobile.

An Enjoyable Service Experience

I'm really impressed! I just got my first Mercedes a few months ago and have gone to the dealership for a few minor issues. I have to say this is a great environment and the service is one of the best I've experienced. I worked with Taylor (service advisor) and he had gone obove and beyond to make this an enjoyable experience. I'm for sure a client for life. Clean facilities and relaxing waiting room.

Fabrice Dufour

5.0
2018-07-05T10:56:47+00:00

Fabrice Dufour

I'm really impressed! I just got my first Mercedes a few months ago and have gone to the dealership for a few minor issues. I have to say this is a great environment and the service is one of the best I've experienced. I worked with Taylor (service advisor) and he had gone obove and beyond to make this an enjoyable experience. I'm for sure a client for life. Clean facilities and relaxing waiting room.

Done in less time than expected

Great experience with my last maintenance. I waited for it to be completed and they got it done is less than the promised 2 hours. In addition, without asking, they buffed some garage door paint off the side of the rear door, from when my son pulled the car into the garage.

Randy Giggins

5.0
2018-07-05T10:48:47+00:00

Randy Giggins

Great experience with my last maintenance. I waited for it to be completed and they got it done is less than the promised 2 hours. In addition, without asking, they buffed some garage door paint off the side of the rear door, from when my son pulled the car into the garage.
5.0
5
Mercedes-Benz of Draper 40.541374, -111.898320.